What do you consider a long distance move?
A – Any move that is over 100 miles in one direction from point A to point B.
Which items count for heavy item fee?
A – Pianos, Gun safes, or any item over 350 pounds in weight
Do we need to empty dressers/drawers before the movers arrive?
A – Yes, having the drawers empty makes the moving process much easier, especially if the piece needs to be put on end to make it out of room or hallway.
What's the refund policy for deposits?
A – If you cancel your move prior to 72 hours before your scheduled move date you will receive a full refund. If you cancel between 48 and 72 hours prior to your scheduled move you will receive half of your deposit. If you cancel less than 48 hours prior to your move, you will not receive a refund on your deposit.
When does the moving clock and charging begin?
A – For all local moves, the moving clock starts once the movers arrive at your location and ends once the final piece is placed at the moving destination. Long distance moves are charged port to port or on a flat rate basis. Please speak to one of our reps for further information on long distance moves.
Why do I need to be there for the move?
A – You don’t. However, much more information will need to be given. We will need a complete inventory on the items to be moved so we do not take anything we are not suppose to. We will need complete instructions in writing as to how you would like your items placed in your new home or storage. We will also need to hold a payment method on file when payment collection time comes. In short, you don’t have to be there but it is much easier for everybody involved if you are!
How do deposits work?
A – deposits are equal to 10% of the lower end of the moving estimate provided to you by one of our representatives. The total cost of the deposit is deducted from the final bill at the end of your move. They are refundable up to 48 hours prior to your move if cancelation is needed.
How do I go about handling items that were damaged or broken during my move?
A – The movers on site are to take photos of those damages and add them to your file. If the damages are found after the movers have left, photos will need to be emailed to us at info@calsmovinghelp.com, with the subject line, “Moving Damage Found After Movers Left.”
From there, you will receive a phone call from us to discuss the details of the piece and how it happened. If a resolution can be found between us we will do so or we will forward all your information to our insurance provider for further action and resolution.
Where can I find your insurance and license documents?
A – All of our documents can be found on our website homepage along with the taglines of our emails!
Which form of payment do we accept?
A – We accept all major credit cards and debit cards. There is a 2% processing fee when using cards to pay for your move with a fee limit of $75. We also accept checks and cash as a form of payment.
When is payment complete/taken?
A – All payment is taken by your lead mover at the end of the job, on site. Each moving crew is equipped with card processors. If other payments were arranged, then payment is collected the following day once a final bill is calculated. If you are paying off site – a payment method must be kept on file until the bill is settled.
When is payment complete/taken?
A – All payment is taken by your lead mover at the end of the job, on site. Each moving crew is equipped with card processors. If other payments were arranged, then payment is collected the following day once a final bill is calculated. If you are paying off site – a payment method must be kept on file until the bill is settled.
What makes our company the best?
A – Simple, our dedication to be the best people we can be. We ensure everyone is taken care of fairly no matter the situation. If we make mistakes, we own those mistakes and take proper corrective action to amend those mistakes. Our crew is a big family as well. When you hire us, you will be assigned crews that are not only co-workers but friends. The atmosphere will be fun and the work will be complete. We are fair and kind and always have our clients needs and wants in mind. We are people too!
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