During or after your move, you might notice that some of your belongings are damaged or missing, or you may feel that you have been over-charged or charged for services that you didn’t receive prior, during, or after services were completed, all customers should know that they should initially give the service provider (the moving company) the first right to fully investigate and respond in writing with a resolution of your issues.
To start your claim/complaint, process, please follow the instructions below:
1. Log on to https://www.MovingClaims.net
2. When you enter the site, click on the tab “Register your moving claim/complaint”
Please make sure to have the following information when registering your case:
1. Your moving company’s legal name (Cal’s Moving Help, Llc)
2. Your full name as it appears on the Bill of Lading (contract)
3. Your full current address
4. Your phone number
5. Your email address
6. Your quote number
7. The state you moved from & to
8. Your move date
Once they’ve received your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered into their electronic system. Note: Make sure to check your junk or spam folders for the email confirmation.
If you’d like to check the status of your case, please email support@MovingClaims.net. All claim correspondence will be made via email/mail. They may call you for additional information or clarifications regarding your claim if needed.
Your carrier (the moving company) has 120 days to provide a settlement offer for your claim, from the date your complete claim along with all required documents is received in the office. If claims can’t be settled or denied within that time, an extension notice must be sent to you within every consecutive 60 days period. MovingClaims.net as the assigned third-party claims company must follow the same requirements as your carrier. However, as part of our customer service as well as theirs, we aim to offer a speedy resolution.